Have questions about therapy, psychiatry, or getting started? Call, text, or message our support team and we'll respond within one business day. Overcomers Counseling serves Colorado Springs, Aurora, Fort Collins, Pueblo, and clients statewide through teletherapy, and we accept Medicaid plus most major insurance plans, including Aetna, Cigna, UHC, Kaiser, Anthem BCBS, and Tricare.
View FAQsOur support team is available Monday through Friday, 8:00am–5:00pm. Some providers offer evening or weekend appointments — view availability on the Directory.
No referral is needed — you can contact us directly to get started, whether you're self-referring or being referred by a provider.
If you're in crisis, please call or text 988 (Suicide & Crisis Lifeline) or visit our Crisis Resources page for immediate support — our contact channels are for scheduling and general questions, not emergencies.
Yes — all communication with our team, whether by phone, text, or the Client Portal, is handled in accordance with HIPAA privacy standards.
Yes — filter our providers by your preferences (specialty, approach, or provider) on our Directory to find the perfect match!
We have offices in Colorado Springs, Aurora, Fort Collins, and Pueblo, plus teletherapy available to clients anywhere in Colorado.
Yes — Overcomers Counseling offers teletherapy statewide in Colorado, in addition to in-person sessions at our Colorado Springs, Aurora, Fort Collins, and Pueblo offices.
Start by visiting our Directory and use the filter to find a match and then Book! You filter by service, specialtiy, approach, language, location and more!
Call, text, is one of the fastest ways to contact our Support Team, and we'll respond within one business day. You can also securely message your provider in the Client Portal. For urgent scheduling needs, texting is usually fastest.
Yes — Overcomers Counseling accepts Medicaid, along with most major insurance plans including Aetna, Cigna, UHC, Kaiser, Anthem BCBS, and Tricare. Reach out and our team will help confirm your specific coverage.
A medication management psychiatrist in Colorado specializes in evaluating, prescribing, and monitoring medications that support your mental health. They take a collaborative approach to create a treatment plan, which may include medications to support your mental well-being.
Absolutely. Psychiatrists specialize in diagnosing and treating anxiety disorders. They can recommend therapy, prescribe medication if appropriate, and provide online psychiatry services or in-person sessions.
It depends on your needs.
A psychiatrist is a medical doctor who can prescribe medication and manage treatment for complex mental health conditions. A psychologist or therapist focuses on counseling and behavioral therapy.
Many clients benefit from seeing both.
Yes! You can book an appointment directly with a psychiatrist in Colorado without a referral. Our psychiatrists can assess your needs to provide medication management and/or refer you to therapy if needed.
We use our built in Client Portal for teletherapy sessions. For couples, families or online group sessions, we use Google Meets. Your provider will send you a link to the Google Meets sessions.
We do not use Zoom.
Unfortuantely no. We do not offer domestic violences classes, or similar court-ordered classes.
To refer a patient, complete our online referral form and our team will reach out to help them get matched with a provider and scheduled. You can also call our office directly at (719) 345-2424 or email support@overcomewithus.com if you have questions before referring.
Yes, they will! You can book a counseling session and on the same day you can book a medication mgmt appointment.
A copay, or copayment, is a fixed amount that you, as the client, are required to pay for each medication mgmt. session when we bill your insurance. The exact amount varies based on your specific health insurance plan.
A psychiatry session will usually have the same copay as a PCP (Primary Care Physician) visit and/or an Office Visit. If you have a copay plan, you'll sometimes see your copay listed on your insurance card.
We understand the session fees, insurance cost can be challenging to understand. If you have qustions our Billing team will happliy address any issues. The best method to contact them is via the Client Portal.
You may also call or text our main line at (719) 345-2424.
Our secure fax number is: (855) 719-2549
At Overcomers, you can effortlessly use multi-filter options to find the perfect provider tailored to your needs!
By applying at least five filters, you can quickly identify a provider that’s the perfect match!
Yes, you can! In the Client Portal, you can send a message directly to your provider. Send them messages about:
Nope! Your copay or session fees are due at the time of session.
No, our waiting rooms are intended solely as temporary seating areas while you wait for your counselor.
You’ll work with the same counselor or nurse practitioner in every session to ensure consistency in your care. However, if you ever wish to switch, that option is always available.
Unfortunately, per DORA regulations, you must be located within the state of Colorado.
In most cases, a referral from your PCP is not required unless you are a Tricare Prime Active Duty Member.
Most insurance plans will cover unlimited therapy sessions per year as long the sessions are medically necessary.
Your deductible will vary depending on your insurance plan. If you have a copay plan, your deductible does not need to be met. If you have a coinsurance plan, typically, your deductible will need to be met before insurance will share in the cost for therapy.
Yes, it's essential to find a therapist with whom you feel comfortable and supported. If you find that the therapist you initially chose isn't the right fit, you can revisit your list of potential therapists and book another appointment!
Don't worry, you don't have to complete the Intake Packet paperwork again!
Medication is often prescribed for anxiety due to the fact that it works quickly to ease symptoms of distress or panic attacks in some cases. However, this should always be discussed with your doctor so they can provide guidance on what's right for you and the type of medication best suited for your needs.
Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day. Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.
Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider. The process to complete the prior authorization request can take 2-3 days.
If the 'Welcome to the Portal' link has expired (it expires in 7 days), our support team or your provider can resend you a new link. Contacting our Support Team using any of the following methods:
Need an Rx Refill? Log into the Client Portal to notify your nurse practicioner that you need a refill.
Refills of controlled substances will most often require a session with your provider. You can continue to complete the request; however, after completing the request, you can proactively take the next step and book a follow-up session with your provider.
Common controlled substances:
To update or change your insurance, follow the steps below:
You can locate documents Overcomers' has sent you for e-sign in the Client Portal. Pending documents are shown on your homepage as well as the Documents page.
If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com. You may also visit the Client Portal, click the Documents tab and then click Upload Document.
To reset your Client Portal password, follow these steps:
Existing clients have access to the Client Portal to request new sessions!
Clients can pay for their sessions via credit card, debit card, or HSA/FSA cards in the Client Portal.
You may also put a CC on file for automatic payment at the time of your session! Complete the Payment Authorization form to store a card on file!
Contact our Billing team and they'll send you a insurance waiver.
How to contact our Billing team:
As an existing client, you have access to the Client Portal where you can manage all your appointments! To cancel an appointment, follow these steps:
When canceling and rescheduling appointments, please be mindful of our cancellation policy as you may be charged cancellation fees. Our cancellation policy states $110 will be charged if the appointment is canceled less than 24 hours in advance. If you can't make it to your in-person session, you can do a telehealth (over video) session. Please reach out to your therapist to switch from in-person to telehealth via Messages in the Client Portal.
Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.
Click here to access our Client Portal.
The quality of your video call relies heavily on the devices and internet connection the most common issue is poor internet connection or speed. Please be sure you are in a good location with adequate internet.
To quickly join your telehealth/virtual session, visit our Client Portal Telehealth. Select your Provider and Join Waiting Room. You don't need to log in to the Client Portal; however, if you want to manage your appointments, you'll need to log in.
In order to use Telehealth, your web browser needs to have access to your camera and microphone. This is what allows the other participant in a video call to see and hear you. Typically, you may only need to explicitly allow access to your camera and microphone once, but the following instructions outline how to ensure therapy portal can access your camera and microphone in each major browser.
A copay, or copayment, is a fixed amount that you, as the client, are required to pay for each counseling when we bill your insurance. The exact amount varies based on your specific health insurance plan.
A counseling session will usually have the same copay as a PCP (Primary Care Physician) visit and/or an Office Visit. If you have a copay plan, you'll sometimes see your copay listed on your insurance card.
Medicaid covers a wide range of mental health services at Overcomers Counseling, including individual therapy, family therapy, psychiatric evaluations, and medication management. Our providers work in solution-focused, client-centered, and other evidence-based approaches, tailored to your goals and needs, all within a safe and respectful environment. Coverage is available across our Colorado Springs, Aurora, Fort Collins, and Pueblo locations, plus statewide teletherapy. Upon booking a session, Overcomers will verify your specific benefits.
Please visit our Cost page to learn more about our rates and accepted insurances
Medicaid members will usually have a $0 copay for counseling or psychiatry.
Visit our cost page to learn more about our fees and accepted insurance here.
Insurances we accept:
Insurances that we do NOT accept:
If we happen to fall outside of your insurance network, we can provide you with a superbill. A superbill is a detailed receipt of the services you received which you can submit to your insurance provider for potential reimbursement.
If you have called your insurance and the representative told you that your particular counselor is out-of-network, that is because we submit claims under our group name (Overcomers Counseling) and/or our clinical admin (Jennifer Luttman, LPC) and both of which are in-network. We accept most major insurances and will provide you an estimated cost prior to your session.
Yes! Health First Colorado (Medicaid CO) is broken up into seven regions (RAEs), and Overcomers is in-network with all regions. On rare occasions, Overcomers may not be able to accept a client with specific stipulations with their Medicaid benefits. Upon booking a session, Overcomers will verify your benefits.
Couples counseling is typically not covered by insurance. This is because many insurance companies consider relationship counseling as not medically necessary, therefore, it falls outside the standard coverage. Please visit our Costs to learn more about our rates.
Most insurances do NOT require a prior-authorization. However, upon booking a session with us, our support team will verify your benefits to determine if a prior authorization is required.
Prior authorization is required for Tricare Primary Active Duty Members (IP is the military personnel)
If you have Tricare Prime Active Duty and the active duty personnel is the IP (identified patient) then a prior authorization is required when seeking counseling from a civilian provider such as Overcomers Counseling. However, family members of the Active Duty member do not need prior authorization.
Absolutely!
Of course! We will bill your primary and secondary insurances. You'll be able to provide us with both insurance payers after booking a session.
Yes absolutely! You'll receive email and text reminders about your upcoming sessions.
The first step towards finding the right counselor is what we call 'Getting Matched.' Our Get Matched form will evaluate your needs and display a matching counselor or nurse practitioner that fits your needs. Answering these questions will help you narrow down your search to a few counselors who align with your needs.
We have multiple offices in:
View more details about these locations here.
Yes, absolutely!
Controlled substances are drugs or other substances that are tightly controlled by the government because they may be abused or cause addiction. The control applies to the way the substance is made, used, handled, stored, and distributed. Controlled substances include opioids, stimulants, depressants, hallucinogens, and anabolic steroids. Controlled substances with known medical use, such as morphine, Valium, and Ritalin, are available only by prescription from a licensed medical professional. Some common uses where controlled substances may be involved:
Unfortunately, no. All of our PMHNP are virtual.
Great question! First off, your counselor will review some of the background information in your Intake Packet. After this, you and your counselor will begin to get to know each other. One of the strongest predictors of successful therapy is the relationship between the client and the counselor. You will initially discuss what brought you to therapy and maybe some of your goals to start working on during the upcoming sessions
Yes, absolutely! If you feel that your current counselor is not a good match for whatever reason: personality, age, style, etc., then you're more than welcome to choose a different counselor.
If you need help filling out the Intake Packet, give us a call at (719) 345-2424 or text us at (719) 888-5022. We'll be happy to walk you through it!
Absolutely! View our Counselors to read a short bio about them.
The answer to this question is entirely up to you. Therapy is very much dependent on each individual and the goals they are interested in achieving. Some desire short-term goals, which could last anywhere from 6-12 sessions, while others are wanting to accomplish some long-term goals which could last a year or more.
Most therapy sessions last 1 hour (53 minutes of face-to-face time). This amount of time can be lengthened/shortened depending on the needs of the situation or client.
Use the Consent to Treat Minor form to consent to your minor's counseling session.
The Consent to Treat Minor Packet serves as a legal document that grants permission for the Overcomers Counseling provider to treat your child/minor. This form is necessary in situations of divorce, where both parents have 50/50 custody of the minor. In situations like this, both parents are required to consent to treatment. This ensures that mental healthcare providers have the authorization to provide appropriate care for minors, while also protecting their rights and well-being.
Yes, we do! We have many therapists who work with kids! We accept children (ages 3-5), elementary school students (ages 6-10), preteens (ages 11-13) and teenagers (ages 14-17).
Yes, we offer teletherapy services for our clients! Our telehealth platform is HIPAA-compliant and secure. Telehealth is typically performed over video and it's not recommended that therapy be performed with voice-only communication. Also, you can access and utilize our telehealth platform from your smartphone!
Unfortunately, no.
Yes, absolutely! We have many therapists who offer couples counseling.
Yes, we do! Select Book an Appointment to get matched!
Absolutely, we can accommodate your needs! With over 70 specialties our counselors work in, we're confident we can provide the expertise and care you're seeking.
Use our Get Matched filter to find your match!
Colorado DORA recommends that family members be seen by separate counselors. This is to prevent any bias in therapy from forming.
However, LCSWs or LMFTs, are allowed to engage in such therapy with two different family members due to their unique training.
Yes, legally and ethically, all counselors are required to maintain confidentiality with their clients.
There are a few exceptions:
To request a copy of your mental health records, please complete this Records Request form.
