Your Next Steps...

You can locate documents Overcomers has sent you for e-sign in the Client Portal.  Pending documents are shown on your homepage as well as the Documents page.

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Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day.  Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.

Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider.  The process to complete the prior authorization request can take 2-3 days.

If the "Welcome to the Portal" link has expired (it expires in 7 days), our support team or your provider will resend you a new link.  Contacting our Support Team using any of the following methods:

• Email - support@overcomewithus.com
• Call - (719) 345-2424
• SMS - (719) 888-5022

Need an Rx Refill?  Log into the Client Portal to submit a refill request.  Once you submit the form, your provider will be notified and will handle your request as soon as possible.

Refills of controlled substances will most often require a session with your provider.  You can continue to complete the request; however, after completing the request, you can proactively take the next step and book a follow-up session with your provider.  

Common controlled substances:
Adderall
Vyvanse
Methylphenidate
Lisdexamfetamine
Xanax
Klonopin
Alprazolam
Clonazepam
Ambien
Zolpidem

In order to ensure that we have the most up-to-date insurance information on file, we kindly request that you complete the Client Insurance Form in the Client Portal if you have made any changes to your insurance policy or have obtained new insurance.

To reset your password

1. Visit the client portal
2. Click Forgot Password.
3. Enter your email address and date of birth, then click Continue.
4. You will be sent an email to validate your account.
5. Click the link in the email and follow the prompts to create your new password.
6. After all of the steps are completed, you will be able to log in to your account using your new password.

If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com.  You may also visit the Client Portal, click the Documents tab and then click Upload Document.

Step 1:  Navigate to Your Appointments in the Client Portal

Step 2:  Click to Request Appointment

1. From the Appointment Type dropdown, select whether you are scheduling a Therapy appointment or a Medication Management appointment.
2. Select your preferred location from the Location dropdown.
3. From the Clinician dropdown, select your existing provider.
4. Click the View Available Times button.
5. Select your preferred appointment time.
6. Review your appointment request details and click the Submit Request button

When logging into your Client Portal, you will see a Billing tab in the upper right of the top navigation.  Your balance due, along with a Make a Payment link, will appear in the Needs Your Attention box on the home page.

Step 1:  Log into the Client Portal

Step 2:  Navigate to Your Appointments. Click on "Appointments" in the menu and then select the appointment you want to cancel or reschedule.

Step 3: Click to Cancel or Reschedule

When canceling and rescheduling appointments, please be mindful of our cancellation policy as you may be charged cancellation fees. Our cancellation policy states $110 will be charged if the appointment is canceled less than 24 hours in advance. If you can't make it to your in-person session, you can do a telehealth (over video) session. Please reach out to your therapist to switch from in-person to telehealth via Messages in the Client Portal.

Please send a message to our Billing department in the Client Portal.  They'll then you a waiver to bill insurance form in the Client Portal for you to sign and accept.

Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.

Step 1:  Log into the Client Portal to update/add a credit card to the client portal.

Step 2:  Click on Documents >> Payment Authorization Form. Complete the required fields in the payment authorization form to add your credit card to the client portal.

Click here to access our Client Portal.

For comprehensive access to your records, please complete this form to enable us to accurately assemble the documents in your file.