Got Questions? We Have Answers!

New Clients

If you are new to Overcomers (never booked a session) you can schedule your first appointment on our Directory!

1. Visit our Directory here.
2. Use the filters to find a match.
3. Click on Book a Session to view the Provider's calendar and schedule a time that work for you!

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Existing Clients

If you are an existing client with access to the Client Portal already, and would like to schedule another session with your provider, follow these steps:

1. Log into the Client Portal.
2. Click on Appointments in the menu.
3. Click Request Appointment.
4. Review your provider's calendar and schedule a time that work for you!

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A copay, or copayment, is a fixed amount that you, as the client, are required to pay for each medication mgmt. session when we bill your insurance. The exact amount varies based on your specific health insurance plan.

A psychiatry session will usually have the same copay as a PCP (Primary Care Physician) visit and/or an Office Visit.  If you have a copay plan, you'll sometimes see your copay listed on your insurance card.

At Overcomers, you can effortlessly use multi-filter options to find the perfect provider tailored to your needs!

By applying at least five filters, you can quickly identify a provider that’s the perfect match!

Yes, couples counseling is covered by Medicaid.

Clients can pay for their sessions via credit card, debit card, or HSA/FSA cards in the Client Portal.

1. Log into the Client Portal.
2. Click on Billing in the menu.
3. Click Make a Payment to pay your balance.

You may also put a CC on file for automatic payment at the time of your session! Complete the Payment Authorization form to store a card on file!

1. Click on Documents in the main menu.
2. Click on Payment Authorization Form.

As an existing client, you have access to the Client Portal where you can manage all your appointments! To cancel an appointment, follow these steps:

1. Log into the Client Portal‍
2. Click on Appointments in the menu.
3. Select the appointment you want to cancel or reschedule.
4. Click to Cancel or Reschedule

When canceling and rescheduling appointments, please be mindful of our cancellation policy as you may be charged cancellation fees. Our cancellation policy states $110 will be charged if the appointment is canceled less than 24 hours in advance. If you can't make it to your in-person session, you can do a telehealth (over video) session. Please reach out to your therapist to switch from in-person to telehealth via Messages in the Client Portal.

If you do not have access to the Client Portal, you may complete this form to cancel your appointment.

Manage Appointment

A copay, or copayment, is a fixed amount that you, as the client, are required to pay for each counseling when we bill your insurance. The exact amount varies based on your specific health insurance plan.

A counseling session will usually have the same copay as a PCP (Primary Care Physician) visit and/or an Office Visit.  If you have a copay plan, you'll sometimes see your copay listed on your insurance card.

Medicaid will cover mental health issues such as anxiety therapy, depression therapy, trauma therapy, medication for anxiety, and much more.  Upon booking a session, Overcomers will verify your benefits.

Visit our cost page to learn more about our fees and accepted insurance here.

Insurances we accept:

• Colorado Medicaid (Health First Colorado)
• Tricare West
• Aetna
• Blue Cross Blue Shields - Anthem
• Cigna
• Kaiser Permanente
• UnitedHealthcare
• VA - TriWest
• and many more!

We also accept EAP (Employer Assisted Program) and victim's compensation.

Insurances that we do NOT accept:

• Medicare
• Medicare Advantage

Couples counseling is typically not covered by insurance. This is because many insurance companies consider relationship counseling as not medically necessary, therefore, it falls outside the standard coverage. Please visit our Costs to learn more about our rates.  

We have multiple offices in:

• Colorado Springs, CO
• Aurora, CO
• Pueblo, CO
• Fort Collins, CO

View more details about these locations here.

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To request a copy of your mental health records, please complete this Records Request form.

We use our built in Client Portal for teletherapy sessions. For couples, families or online group sessions, we use Google Meets. Your provider will send you a link to the Google Meets sessions.

We do not use Zoom.

Unfortuantely no. We do not offer domestic violences classes, or similar court-ordered classes.

We are happy to assist your client in finding the care and support they need to improve their quality of life. Whether they require specific services or general assistance, we’re here to help. To refer a client and get them started on the right path, click here.

No, we provide counseling (talk therapy) and medication management for individuals with Autism or those who may have Autism. However, if you require a formal evaluation involving comprehensive testing, we recommend consulting a Psychologist.

No. We DO offer counseling (talk therapy) or medication management for individuals with ADHD or ADHD type symptoms. If you are looking for a formal evaluation involving extensive testing, you will need to seek a Psychologist.

Couples counseling is often not covered by insurance. As an alternative, you can schedule an individual therapy session (covered by insurance) followed by a self-paid couples session on the same day.  

In the rare instance that insurance does cover couples therapy, it’s important to note that individual and couples sessions cannot be conducted on the same day.

Yes, they will! You can book a counseling session and on the same day you can book a medication mgmt appointment.

We understand the session fees, insurance cost can be challenging to understand. If you have qustions our Billing team will happliy address any issues. The best method to contact them is via the Client Portal.

1. Log into the Client Portal.
2. Click on Messages in the main menu.
3. Create a New message and select Billing as the Audience.
4. Compose your message and the Billing team will reply as soon as possible.

You may also call or text our main line at (719) 345-2424.

Our secure fax number is: (855) 719-2549

Yes, you can! In the Client Portal, you can send a message directly to your provider. Send them messages about:

1. Details about your week
2. Let them know you are running late to your appointment,
3. Can't join your teletherapy session
4. There are issues in the waiting room of your teletherapy session.
5. Counselor or NP are not visible in the Client Portal teletherapy session.

If you are unable to access the Client Portal, you can also send a message directly to your provider here.

Quick Message

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Nope! Your copay or session fees are due at the time of session.

No, our waiting rooms are intended solely as temporary seating areas while you wait for your counselor.

You’ll work with the same counselor or nurse practitioner in every session to ensure consistency in your care. However, if you ever wish to switch, that option is always available.

Unfortunately, per DORA regulations, you must be located within the state of Colorado.

In most cases, a referral from your PCP is not required unless you are a Tricare Prime Active Duty Member.

Most insurance plans will cover unlimited therapy sessions per year as long the sessions are medically necessary.

Your deductible will vary depending on your insurance plan.  If you have a copay plan, your deductible does not need to be met.  If you have a coinsurance plan, typically, your deductible will need to be met before insurance will share in the cost for therapy.

It can be challenging when one partner is hesitant about therapy. It can help to have open discussions about the potential benefits of therapy and to reassure them that it's a supportive and non-judgmental environment.

Yes, it's essential to find a therapist with whom you feel comfortable and supported. If you find that the therapist you initially chose isn't the right fit, you can revisit your list of potential therapists and book another appointment!

Don't worry, you don't have to complete the Intake Packet paperwork again!

Yes. Medicaid ensures access to a variety of mental health services provided in a safe and respectful environment. By utilizing the Medicaid provider directory, individuals can find licensed professional counselors and therapists who offer a safe space tailored to their specific needs. For the most current information on Medicaid coverage for mental health services, including a comprehensive list of covered therapies and how to access them, please visit Colorado's Medicaid website.

Solution-focused therapy, a goal-oriented approach that emphasizes solutions rather than problems, is covered by Medicaid. This type of therapy is beneficial for individuals looking for short-term, objective-focused treatment options.

Yes! Family therapy is covered through Medicaid.

Yes, Medicaid provides insurance coverage for therapy services specifically designed to help individuals struggling with anxiety, depression, and other mental health conditions.

Yes, Medicaid supports a client-centered approach to therapy, emphasizing the unique needs and values of the individual. This approach fosters a safe space where clients are actively involved in their healing process.

Yes, Medicaid covers trauma-informed therapy services. This approach is designed to acknowledge and understand the pervasive nature of trauma to facilitate healing.

Yes, Medicaid covers a wide range of mental health services in Colorado Springs, including therapy, counseling, psychiatric evaluations, and medication management.

There may be some restrictions, but it is rare. For detailed coverage information, please refer to the Health First Colorado (Colorado's Medicaid Program).

During your first couples counseling session, your therapist will likely gather information about your relationship history, current challenges, and individual backgrounds. They may also ask about your goals for therapy and what you hope to achieve. This initial session serves as an opportunity for you and your partner to become comfortable with the therapist and begin building trust in the therapeutic process.

Medication is often prescribed for anxiety due to the fact that it works quickly to ease symptoms of distress or panic attacks in some cases. However, this should always be discussed with your doctor so they can provide guidance on what's right for you and the type of medication best suited for your needs.

Anyone who is experiencing conflicts or stress within their family unit can benefit from this type of therapy. It can be helpful for adults, families with children, couples, and extended family members. If your family life is a challenge for your entire family, both young adults and older family members can learn coping skills with clinical supervision.

Usually, your prescription is sent to the pharmacy by the end of your session or the end of the day.  Please wait for your pharmacy to contact you and let you know when your script is ready for pickup.

Prior authorization comes from your insurance to verify and/or modify the prescription request sent in by your provider.  The process to complete the prior authorization request can take 2-3 days.

If the 'Welcome to the Portal' link has expired (it expires in 7 days), our support team or your provider can resend you a new link.  Contacting our Support Team using any of the following methods:

• Email - support@overcomewithus.com
• Call - (719) 345-2424
• SMS - (719) 888-5022

Need an Rx Refill?  Log into the Client Portal to notify your nurse practicioner that you need a refill.  

1. Click on Messages in main menu.
2. Click on New message.
3. Click Clinical as the audience type.
4. Select Prescription Refill Request from the Topic dropdown

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Refills of controlled substances will most often require a session with your provider.  You can continue to complete the request; however, after completing the request, you can proactively take the next step and book a follow-up session with your provider.  

Common controlled substances:‍

• Adderall
• Vyvanse
• Methylphenidate
• Lisdexamfetamine
• Xanax
• Klonopin
• Alprazolam
• Clonazepam
• Ambien
• Zolpidem

To update or change your insurance, follow the steps below:

1. Log into the Client Portal
2. Select Documents from the main menu.
3. Select Client Insurance Form.
4. Complete the required fields to update your insurance! The Billing team will review and notify you of your new copay/coinsurance.

You can locate documents Overcomers' has sent you for e-sign in the Client Portal.  Pending documents are shown on your homepage as well as the Documents page.

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If you have records (i.e. Medical Records) that you want to send to your provider at Overcomers, you can email them at support@overcomewithus.com.  You may also visit the Client Portal, click the Documents tab and then click Upload Document.

To reset your Client Portal password, follow these steps:

1. Visit the Client Portal.
2. Click Forgot Password.
3. Enter your email address and date of birth, then click Continue.
4. You will be sent an email to validate your account.
5. Click the link in the email and follow the prompts to create your new password.
6. After all of the steps are completed, you will be able to log in to your account using your new password.

Existing clients have access to the Client Portal to request new sessions!

1. Log into the Client Portal.
2. ‍Click on Appointments in the menu.
3. Click Request Appointment.
4. Select the Appointment Type (Therapy or a Medication Management).
5. Select the location from the location dropdown.
6. Click the View Available Times button.
   

1. Select your preferred appointment time.
2. Review your appointment request details and click the Submit Request button

Want a text message with link to the Client Portal?

In the Client Portal you can:

• Manage (create, cancel, reschedule) your appointments
• Join your telehealth sessions
• Pay for your session fees
• Change/update your insurance
• View your treatment plan
• Message your counselor/NP
• Message the Support Team (Admin, Scheduling or Billing)
• And more!

Contact our Billing team and they'll send you a insurance waiver.

How to contact our Billing team:

1. Log into the Client Portal.  
2. Click on Messages in the menu.
3. Select New message and select Billing as the audience of that message.
4. Complete the message with your desired details.

Adding your credit card to the client portal simplifies your healthcare journey by ensuring your copays and payments are handled swiftly and securely. This not only offers convenience but also aids in uninterrupted access to essential services, making your commitment to mental health care seamless and worry-free.

1. Log into the Client Portal.
2. ‍Click on Documents in the menu.
3. Click on the Payment Authorization Form. Complete the required fields in the payment authorization form to add your credit card to the client portal.
   

Click here to access our Client Portal.

The quality of your video call relies heavily on the devices and internet connection the most common issue is poor internet connection or speed. Please be sure you are in a good location with adequate internet.

To quickly join your telehealth/virtual session, visit our Client Portal Telehealth. Select your Provider and Join Waiting Room. You don't need to log in to the Client Portal; however, if you want to manage your appointments, you'll need to log in.

In order to use Telehealth, your web browser needs to have access to your camera and microphone. This is what allows the other participant in a video call to see and hear you. Typically, you may only need to explicitly allow access to your camera and microphone once, but the following instructions outline how to ensure therapy portal can access your camera and microphone in each major browser.

‍Google Chrome
By default, Google Chrome remembers when you've allowed a website to access your camera or microphone. As such, your browser shouldn't ask you for access after your first telehealth session. However, if you've accidentally blocked TherapyNotes from accessing your camera or microphone in Chrome, you can follow these steps to allow access the next time.
Click the three vertical dots in the upper right corner of Chrome.
Click Settings.
Under Privacy and security, click Site Settings.
Click Camera or Microphone.
Under Block, find https://www.therapynotes.com and click the trashcan icon.
For additional information about using a camera and microphone in Chrome, visit the Google Chrome Help Center.

Apple Safari on Mac
By default, Safari requires you to allow a website to access your camera or microphone each time it is requested. However, once you start a telehealth session and allow access to your camera and microphone in Safari initially, you can follow these steps to allow access for all subsequent telehealth sessions.
Click the video camera icon to the right of the www.therapynotes.com URL in your address bar.
In the Camera and Microphone popup that appears, click Always Allow on "www.therapynotes.com".

For additional information about changing your website preferences in Safari on Mac, visit the Safari User Guide.

Apple Safari on iPad and iPhone
On iPad and iPhone, Safari requires you to confirm camera and microphone access each time it is requested by a website. This means that you'll have to allow access each time you arrive at the dialog to select your camera and microphone as well as when you begin the video call. There isn't a workaround that we recommend for this at this time.

If you accidentally deny access to your camera or microphone in Safari on iPad or iPhone, simply refresh the page and attempt to start the telehealth session again.

If the browser doesn't request permission to access your camera and microphone, verify that you have not blocked all websites from accessing your camera and microphone in your settings.
Open the Settings app.
Tap Safari.
Under Settings for Websites, tap Camera or Microphone.
For Camera, confirm that Camera Access on All Websites is set to Ask.
For Microphone, confirm that Microphone Access on All Websites is set to Ask.

Microsoft Edge
Like Chrome, Microsoft Edge remembers when you've allowed a website to access your camera or microphone. As such, your browser shouldn't ask you for access after your first telehealth session. However, if you've accidentally blocked TherapyNotes from accessing your camera or microphone in Edge, you can follow these steps to allow access the next time.
Click the three horizontal dots in the upper right corner of Edge.
Click Settings.
In the Settings sidebar on the left, click Site permissions.
Click Camera or Microphone.
Under Block, find https://www.therapynotes.com and click the trashcan icon.

Mozilla Firefox
Mozilla Firefox offers the option to always allow a website to access your camera and microphone the first time access is requested. When you click the Start Telehealth Session button to initiate a telehealth session in Firefox, a popup will appear to request access to your camera and microphone. When that popup appears, follow these steps to always allow access.
Verify that the camera and microphone shown in the popup are the devices you want to allow access to.
Select the Remember this decision checkbox.
Click Allow.

For additional information about using a camera and microphone in Firefox, visit Firefox Support.

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Please visit our Cost page to learn more about our rates and accepted insurances

Medicaid members will usually have a $0 copay for counseling or psychiatry.

If we happen to fall outside of your insurance network, we can provide you with a superbill. A superbill is a detailed receipt of the services you received which you can submit to your insurance provider for potential reimbursement.

If you have called your insurance and the representative told you that your particular counselor is out-of-network, that is because we submit claims under our group name (Overcomers Counseling) and/or our clinical admin (Jennifer Luttman, LPC) and both of which are in-network.  We accept most major insurances and will provide you an estimated cost prior to your session.

Yes!  Health First Colorado (Medicaid CO) is broken up into seven regions (RAEs), and Overcomers is in-network with all regions.  On rare occasions, Overcomers may not be able to accept a client with specific stipulations with their Medicaid benefits.  Upon booking a session, Overcomers will verify your benefits.

Most insurances do NOT require a prior-authorization. However, upon booking a session with us, our support team will verify your benefits to determine if a prior authorization is required.

Prior authorization is required for Tricare Primary Active Duty Members (IP is the military personnel)
If you have Tricare Prime Active Duty and the active duty personnel is the IP (identified patient) then a prior authorization is required when seeking counseling from a civilian provider such as Overcomers Counseling.  However, family members of the Active Duty member do not need prior authorization.

Absolutely!  

Of course! We will bill your primary and secondary insurances. You'll be able to provide us with both insurance payers after booking a session.

Yes absolutely!  You'll receive email and text reminders about your upcoming sessions.

The first step towards finding the right counselor is what we call 'Getting Matched.' Our Get Matched form will evaluate your needs and display a matching counselor or nurse practitioner that fits your needs. Answering these questions will help you narrow down your search to a few counselors who align with your needs.

Yes, absolutely!

Controlled substances are drugs or other substances that are tightly controlled by the government because they may be abused or cause addiction. The control applies to the way the substance is made, used, handled, stored, and distributed. Controlled substances include opioids, stimulants, depressants, hallucinogens, and anabolic steroids. Controlled substances with known medical use, such as morphine, Valium, and Ritalin, are available only by prescription from a licensed medical professional.   Some common uses where controlled substances may be involved:

• Adderall, Vyvansel, Methylphenidate, Lisdexamfetamine for ADHD
• Xanax, Klonopin, Alprazolam, Clonazepam for Anxiety
• Ambien, Zolpidem for Sleep

Unfortunately, no.  All of our PMHNP are virtual.

Yes!  Medication management plays a crucial role in the comprehensive treatment of mental health disorders. It involves carefully monitoring and adjusting medication by a healthcare professional, ensuring that clients receive the most effective treatment for their unique needs. Book a psychiatry session here.

Great question!  First off, your counselor will review some of the background information in your Intake Packet.  After this, you and your counselor will begin to get to know each other.  One of the strongest predictors of successful therapy is the relationship between the client and the counselor.  You will initially discuss what brought you to therapy and maybe some of your goals to start working on during the upcoming sessions

Yes, absolutely!  If you feel that your current counselor is not a good match for whatever reason: personality, age, style, etc., then you're more than welcome to choose a different counselor.

If you need help filling out the Intake Packet, give us a call at (719) 345-2424 or text us at (719) 888-5022.  We'll be happy to walk you through it!

Absolutely!  View our Counselors to read a short bio about them.

The answer to this question is entirely up to you.  Therapy is very much dependent on each individual and the goals they are interested in achieving.  Some desire short-term goals, which could last anywhere from 6-12 sessions, while others are wanting to accomplish some long-term goals which could last a year or more.

Most therapy sessions last 1 hour (53 minutes of face-to-face time).   This amount of time can be lengthened/shortened depending on the needs of the situation or client.

Use the Consent to Treat Minor form to consent to your minor's counseling session.

The Consent to Treat Minor Packet serves as a legal document that grants permission for the Overcomers Counseling provider to treat your child/minor. This form is necessary in situations of divorce, where both parents have 50/50 custody of the minor.  In situations like this, both parents are required to consent to treatment. This ensures that mental healthcare providers have the authorization to provide appropriate care for minors, while also protecting their rights and well-being.

Yes, we do! We have many therapists who work with kids! We accept children (ages 3-5), elementary school students (ages 6-10), preteens (ages 11-13) and teenagers (ages 14-17).

Yes, we offer teletherapy services for our clients!  Our telehealth platform is HIPAA-compliant and secure. Telehealth is typically performed over video and it's not recommended that therapy be performed with voice-only communication.  Also, you can access and utilize our telehealth platform from your smartphone!

Unfortunately, no.

Yes, absolutely!  We have many therapists who offer couples counseling.

Yes, we do!  Select Book an Appointment to get matched!

Absolutely, we can accommodate your needs! With over 70 specialties our counselors work in, we're confident we can provide the expertise and care you're seeking.

• Anxiety
• Depression
• Trauma/PTSD
• Grief & Loss
• Life Transitions
• Relationship issues
• Alcohol Abuse
• and many more!

Use our Get Matched filter to find your match!

Colorado DORA recommends that family members be seen by separate counselors.  This is to prevent any bias in therapy from forming.  

However, LCSWs or LMFTs, are allowed to engage in such therapy with two different family members due to their unique training.

Yes! Legally and ethically, all counselors are required to maintain confidentiality with their clients.

There are a few exceptions:

• Reporting child abuse,
• Adult dependent abuse,
• Elderly abuse,
• If someone is actively suicidal or homicidal, counselors are allowed, and in some cases mandated by law, to act to ensure the safety of clients or others.